Repairs Responsibilities

Our Responsibilities

  • Provide a variety of simple and convenient ways for repairs to be reported

  • Advise tenants of their repairs and maintenance responsibilities

  • Recharge tenants the cost of any repairs that are their responsibility or have been caused by their neglect of the property

  • Provide an out-of-hours emergency service

  • Carry out:

    • Emergency repairs within 8 hours

    • Urgent repairs within 2 full working days

    • Routine repairs within 10 full working days

    • Standard Void Repairs within 10 full working days

  • Ensure a convenient appointment is made in the morning or afternoon when attending to non-emergency repairs

  • Ensure that contractors have personal identification, carry out works within the timescales and tidy up after completing works

  • Offer appointments as required for inspections

  • Provide opportunity for tenants to comment on the quality of completed works

  • Advise tenants of the extent and cost of repairs that are their responsibility before they have left the property at the end of their tenancy

  • Advise tenants of the minimum letting standards for their property and seek feedback on their satisfaction with the condition of their new home

  • Ensure there is a valid EPC (Energy Performance Certificate) and other relevant information in the property

  • Inspect a minimum of 10% of completed repairs and re-let properties to check the quality of the completed works

Tenants’ Responsibilities

  • Keep their home in a reasonable state of cleanliness and good decorative order

  • Report repairs or faults in their own home or in the common areas as soon as possible

  • Allow staff access to inspect their property when required

  • Make sure our contractors can gain access to carry out repairs and maintenance

  • Carry out repairs that are their responsibility

Contact

Lochalsh & Skye Housing Association
Morrison House
Bayfield
PORTREE
Isle of Skye
IV51 9EW

Telephone: 01478 612035

Opening Hours

9 am to 5 pm, Monday to Friday

Email: Contact Form